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Call Center Manager



A multinational American company with a subsidiary in Athens would like to hire a Call Center Manager based in Athens.
Responsibilities:
Recruit, select, onboard, train, assign tasks and coach Member Care Agents, define their working schedule.
Manage and continuously improve the quality management system.
Analyze performance by comparing actions and results to the established Standard Operational Procedures (SOP) and Key Performance Indicators (KPI).
Report deviations and inefficiencies.
Contribute to the improvement of processes and capacity building of employees.
Organize customer surveys including NPS, regularly report the survey results and propose service quality improvement directions.
 
Requirements:
Fluent speaking/writing English.
(5+ years) Experience in Customer Service/Customer relationship. 
Undergrad College Degree in Business, Communication, P.R. or related field suggested, or equivalent professional experience.
Strong Leader with strategic thinking skills, people management, change management and innovation, persuasion and influencing skills.
Disciplined, Systematic, Entrepreneurial.
Fluent in computer applications.
 
Client Offers:
Competitive salary +benefits
Stock options of company.
Performance bonuses.
Opportunity for growth
 
Please send your resume by email at cv@hrstrategy.gr mentioning job title. 
Hrstrategy Human Resources: committed to providing the highest level & finest quality of services to our clients (www.hrstrategy.gr).


Τύπος Απασχόλησης: Πλήρης
Τηλέφωνο/Fax: 2106134892
Ιστοσελίδα: http://www.hrstrategy.gr/